You can see churn. You'd like to see it coming.
You observe
Every month, your team opens the retention dashboard. Churn is calculated, lost customers identified. You comment, analyze, plan actions for next month.
You wait
Three weeks later, a churn propensity dashboard arrives. Valuable, but it describes a world that has already moved: the at-risk customers aren't quite the right ones anymore.
You're late
The problem isn't the absence of prediction. It's the absence of prediction at the right moment, on your timeline, directly accessible to your team.
Ce que c'est
Focus retention on high-value customers, not just all at-risk customers
Identify the behavioral segments most exposed to churn, tailor the message
Suggest the right reactivation product to each at-risk customer
Votre définition du départ
Un client sans commande depuis combien de temps ? Un contrat non renouvelé ? MatR la fixe avec vous pendant le cadrage.




Detection
« Quels clients sont passés en risque élevé cette semaine ? »
You get the list, ranked by probability, with the signals that drove each prediction (drop in usage frequency, unopened recent emails, unsubscribe page visits).
Understanding
"Why is the Premium segment churning faster this quarter?"
Matr analyzes, cross-references variables, returns the main factors. Not a spreadsheet. An explanation, structured, actionable.
Action
"Which at-risk customers are most likely to respond to a 15% retention offer?"
You get the sub-segment to activate first, with projected response rate. The campaign builds itself from there.
Measurement
"What was the impact of last month's campaign on actual churn for the targeted customers?"
The model returns the gap between predicted churn and observed churn, with interpretation. You know what worked. You iterate.
No more translating what you want into technical language. Your team asks questions the way they'd phrase them in a meeting.
Blissim cut churn by 20%
The Challenge
Blissim was losing €200K/month to churn. No data scientist on staff. No time to build a model from scratch.
The Solution
Matr deployed a churn prediction model on BigQuery in one day. The model scores every customer, identifies high-risk profiles, and feeds retention campaigns.
The Impact
- +20% customer retention
- +40K/month recovered revenue
- Model deployed and in production
another query tool.
Everyone
Natural language
Seconds
Score de risque de départ, avec ses raisons.
Unlimited
Envoi vers le CRM, tâches, alertes Slack ou Teams.
Les questions qu'on nous pose.
Faut-il un data scientist ?
Non. MatR construit et met à jour le modèle. Vous posez la question en français.
Et si nous n'avons pas d'abonnement ?
Le churn se définit aussi sur des commandes : un client qui ne commande plus. MatR fixe la définition avec vous.
Pourquoi tel client est-il à risque ?
Chaque score est expliqué par les signaux qui l'ont fait monter.
Combien de temps pour avoir les premiers scores ?
Quelques semaines après le cadrage, selon vos sources.

